Moreno said that the average monthly residential electricity bill is $110. The City Council Cares (CCC) Program provides bill payment assistance of up to $400 for customers who became unemployed on or after March 16, 2020, the effective date of the City of New Orleans "Stay Home" Order. To apply, text CCC to 69516, call (504) 493-7004, visit one of ENO's two New Orleans walk-in customer care centers or visit the website here. The move was detailed Thursday, but the program, dubbed City Council Cares, will be official when the council formally approves it next month, a pause that gives Entergy time to pull it together. City Council Cares Program. To learn more about how to access LIHEAP support, visit the website here. “During this unprecedented crisis, the City of New Orleans has worked tirelessly to provide critical assistance for our residents and businesses, from health and safety to housing and economic stability. The City Council Cares Program adds to Entergy New Orleans' Enhanced Customer Assistance Plan. Effective July 1st, Entergy New Orleans customers will have an additional resource to help with electric and gas bills with the launch of the new City Council Cares Program. Contact “That is why I believe we need to have an unprecedented response to give a lifeline to our most impacted people.”. The City Council Cares (CCC) Program provides bill payment assistance of up to $400 for customers who became unemployed on or after March 16, 2020, the effective date of the City of New Orleans "Stay Home" Order. Though some programs have offered one-time relief for rent and other necessities, and Entergy has deferred payments and paused shut-offs for customers, Thursday's announcement signaled the first time in recent memory that the utility will essentially cover people's bills out of its surplus, at the council's urging. Contact Us    City Council directs Entergy to cover them for New Orleans residents, Pause in electricity, gas shutoffs in New Orleans extended; see new details, Have your utilities skyrocketed during the stay-at-home order? To find an agency and to determine eligibility, visit https://www.lhc.la.gov/energy-assistance  or call 225-763-8700. For customers of Entergy New Orleans, there are a variety of programs available including: Entergy New Orleans (ENO) and the City Council recognize the impact the COVID-19 pandemic has had on the New Orleans economy, and in particular Entergy New Orleans customers. The City Council Cares Program provides eligible New Orleanians $100 in direct bill credits for up to four months for a total of $400. Here are some easy ways to cut costs, Amid coronavirus, Entergy to offer payment plans for electricity, gas, Entergy expects up to $140m hit to revenue this year because of virus pandemic, Unemployed in New Orleans? The City Council Cares Program will only be accepting applications through October unless funds are depleted sooner. Text COVIDNOLA to 888777 to receive alerts. According to a presentation from Entergy New Orleans, only 3,784 people applied for the program in its first ten days — … Even more, all current late fees would be waived in concert with the application of the bill credits. You are encouraged to share our social posts with your constituents as well. New Orleans electricity and gas customers who have experienced financial hardships due to the coronavirus will get their bills paid for up to four months under a program the City Council announced Thursday. Entergy had been suspending bills voluntarily, but the council’s vote extended that suspension and made it a mandate. Lee Sabatini Those offset costs, therefore, save all ratepayers money over time,” said Utilities Committee Chair, Councilmember Helena Moreno. For frequently asked questions about this program visit the website here. “That is why the City Council Cares bill relief program is so important. To make a one-time gift by bank draft or to add a monthly gift to your bill, please log on to myEntergy. NEW ORLEANS — Mayor Cantrell is encouraging eligible residents and businesses impacted by COVID-19 to take advantage of important utility bill assistance programs. More information about the key programs is provided below. Additionally, all current late fees would be waived in concert with the application of the bill credits. FILE PHOTO: The American flag flies atop Entergy Corp. headquarters in downtown New Orleans. When you give, Entergy shareholders will match your gift, up to $1,000,000, doubling the impact of your contribution. Eligible residents could see bill credits as soon as July. "Copyright © 2020 The City of New Orleans"  |  Report Fraud  |  Site Policies & Information, MAYOR CANTRELL ENCOURAGES RESIDENTS AND BUSINESSES TO ACCESS MORE THAN $25M IN UTILITY BILL ASSISTAN, A Generational Gun Violence Reduction Plan. Courtesy of the Entergy outage map. Entergy New Orleans residential customers who have an active electric or electric and gas combination account can visit www.entergyneworleans.com/citycouncilcares, text CCC to 69516, call (504) 493-7004, or visit one of the Company's two New Orleans walk-in customer care centers to apply for the Program. Subscribe to email updates, All Contents. The move was detailed Thursday, but the program, dubbed City Council Cares, will be official when the council formally approves it next month, a pause that gives Entergy time to pull it together. , all current late fees would be waived in concert with the of... How will I be able to determine eligibility, visit the website.... 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