Here’s what he said: 11. We encourage you to read our updated PRIVACY POLICY and COOKIE POLICY. Focus on winning one customer at a time. Leading businesses in the world recconize this opportunity, and it may just be the key differentiator you need to take your enterprise to the next level, too. Think one customer at a time and take care of each one the best way you can.” –Gary Comer, “The Customer: Someone that indirectly pays for your food, clothes, and vacations. Leading businesses in the world recconize this opportunity, and it may just be the key differentiator you need to take your enterprise to the next level, too. He is the purpose of it. She says: 17. Here’s a thought-provoking quote from her. He is doing us a favor by giving us an opportunity to do so.” – Mahatma Gandhi, “CXM = The art and science of coaxing lifetime loyalty from daily transactions.” – Steve Curtin, “If you don’t care, your customer never will.” – Marlene Blaszczyk, “Exceptional customer experiences are the only sustainable platform for competitive differentiation.” — Kerry Bodine, “Don’t try to tell the customer what he wants. Definition, Examples and Best Improvement Strategies, 4 Ways Data Drives Truly Amazing Customer Experience, Post-COVID-19 Retail: 5 Operational Things Business Owners Should Consider When They Reopen, Building an Agile Digital CX Backbone to Thrive in the New Normal. This quote of her’s is an eye-opener for marketers still living in the comfortable bubble of viral advertisements, which no longer have the same impact on customers, as personalization of marketing campaigns takes the front seat. It happens by design.” – Clare Muscutt. 5. He is part of it. He is not an outsider in our business. Stan Phelps, is an Experience Architect at 9 INCH, and a well-established speaker, author and workshop facilitator. Always give people more than they expect to get.” – Nelson Boswell, “Every contact we have with a customer influences whether or not they’ll come back. They do expect you to fix things when they go wrong.” – Donald Porter, “It is so much easier to be nice, to be respectful, to put yourself in your customer’s’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” – Mark Cuban, “Only once customer service has become habitual will a company realize its true potential.” — Than Merrill, “Customers don’t care about your policies. Focus on customer experience and you will not only be able to build customers’ faith in your business but establish a lasting loyalty. See it for yourself and contact us today! Kevin Stirtz is an established author and a digital marketing expert. One of our MarTech Mavens, he spills the beans on the importance of data and analytics in cracking the customer experience code here. Join a community of over 1M of your peers. Storytelling and crafting compelling content for readers is what she enjoys most when at work. 7. Be honest and sincere. Learn More: What is Customer Service Experience? We are not doing him a favor by serving him. It’s how we follow through for the customer. Find and engage the need. 14. Lipi Khandelwal is a Category Editor at MarTechAdvisor. As data shows time and time again, good customer experiences actually costs less than bad customer experiences. 6. There are many quotes from him, on customer experience, but here’s one that is a must-have in this list. Copyright 2020 SoGoSurvey. We have to be great every time or we’ll lose them.” –Kevin Stirtz, “Instead of focusing on the competition, focus on the customer.” – Scott Cook, “The first step in exceeding your customer’s expectations is to know those expectations.” – Roy H. Williams, “Get closer than ever to your customers.