The position regarding self-protection in a verbal conflict and the further intention to protect the verbal assailant is posited in Verbal Aikido, which aims at proposing a balanced or collaborative result wherein the attacker may save face.[4]. [14:18], The 6 steps of Dike Drummond’s Universal Upset Patient Protocol to defuse the situation when a patient is angry:  1) validate that the patient is upset, 2) ask why they’re upset, giving them permission to vent, 3) empathize, telling them how sorry you are what whatever they’re experiencing, 4) ask how you can help to resolve the situation, 5) suggest your own plan for resolving the conflict, 6) close the deal, thanking them for sharing their thoughts. Dr. George Thompson had the gift of gab. This skill is an extension of the … Verbal Judo. Get Started. New York City, NY Conflict Resolution, De-escalation Techniques and Workplace Violence Prevention. The concern is that verbal self defense and "verbal manipulation" are not one and the same. Being aware of situations that will likely lead to verbal conflict or abuse and making an effort to avoid them. Law Enforcement; Business; Healthcare; Government; Education; Course Schedule; … [00:50] “Verbal Judo” is a term coined by George Thompson, PhD and the title of his book. This is also a MUST take course for anyone serious about a ministry approach to preventing … Verbal Judo De-escalation Training. It is teachable and … It could even entail a more complicated scenario in which a person is called on to refuse to engage verbally with someone manipulative, to set limits, and to end the conversation.[2]. Being able to identify people, situations, and/or behaviors that induce hurtful feelings  – such as fear, inadequacy, and shame – is important in order to know when a person needs to apply verbal tactics of defense. [03:31], McCollum’s de-escalation sequence is a graduated response to agitated patients based on the military system of DEFCON 1-5. This kind of "conflict management" involves using posture and body language, tone of voice, and choice of words as a means for calming a potentially volatile situation before it can manifest into physical violence. These include people who were early pioneers to advocate for the importance of verbal defense skills, developers of new techniques for verbally defensive tactics, and internationally recognized and known trainers. Blog Post CPI’s Crisis Development Model℠ Puts Crisis in Perspective. Content is 10%, voice is 35%, and nonverbals are 55%. Several people are considered to be significant contributors to the field of verbal self-defense. And seeking ways to placate the attacker and/or their reasons for the abusive verbal judo de-escalation of communication that de-escalation! 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