Are you getting a strong signal on your phone? Just fill out the information below and we'll turn you into a smart home expert. Yep, my phone is updated too. If either or both of those functions are too slow, your Ring app won't be able to display the video image from your Ring device's camera. The same will happen if someone rings on your doorbell. After the test is done, look at the small table under the gauge. Click on the windows start button, click on Microsoft store, then on the top right corner enter “Ring”. Note: Live View will automatically turn off after 10 minutes. Of course, you need to install your Ring Doorbell device manually and connect it to the app to be able to watch the video feed on your computer. Whatever is wrong has to be a problem with the camera. My live view suddenly stopped working today in the app for both my devices (spotlight cam and stick-up). Tap Device Settings below the image of the Stick Up Cam. Rapid Ring app is a "light" version of the Ring app that works in conjunction with your current app so you can get to your Live View faster. Shouldn't be firmware unless different countries have different versions. The ring spotlight cam is offline or the location is not set-up properly. I'm having a continuing issue with my two Ring stick up cam battery/solar cameras. The new one had Exactly the same problem. First had it on stick up battery and now it’s also on stick up cam plugin. Android and iOS apps are for tablets and smartphones. Hey neighbors! RING needs to get there act together and FIX this once and for all. I cannot get live view to consistently work. Put simply, we'll walk you through turning your dumb home into a smart home. When I go back to history, all attempts to activate live view have been recorded. This will add another layer of security, just in case someone breaches one of the networks. Close the app. Open a Web browser on your mobile device and go to. If you don’t mind recharging the battery often, and you have an unlimited data plan, then you can leave the live feed on permanently. RELATED: How to Charge Your Ring Doorbell When the Battery Gets Low. Bring your mobile device to the area where your Ring device is installed. The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet; Slow internet upload and download speeds; A poor connection between your Ring device and your router. I cannot get live view to consistently work. It sounds like you've covered all the best troubleshooting steps for this, thank you for these details. Removing or disabling any security, booster, or cleaner apps that might interfere. The Ring Doorbell has many uses and it is very practical, though it may take you a bit to get the hang of it. I just got in on W10 and couldn’t find a shortcut on my desktop; so I searched it under the start button and fount the familiar blue Ring shortcut there (I pinned it to the start bar, but can’t get it on my desktop. There's also an app called Rapid Ring that the most recent rep had me download and use. Sep 30, 14:31 UTC You might see a message that says Activating Device, but the camera eventually times out. Same result. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. The doorbell works fine and will instantly show live feed when I access it in the app. I don’t want to mess up what I’ve done because I am out of state and using it from my phone. Let’s discuss these features separately in more detail. If you have your headphones on a lot of the time, you will hardly be able to hear your phone, no matter how loud it is. From there, you can tap on that and you’ll be shown a live view of what’s happening at your front door. The app for Windows 10 for the pc still wants us to put everything on a phone; thus, I do not see how to make Ring work on my pc! Join 250,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Simply click the link to download the Ring app for iOS devices, Mac devices, Android devices, and Windows devices. We can make your dumb home smart. Or you can directly watch the live feed from your Ring Doorbell to monitor the situation in real-time. Leave us a comment below. We always value our neighbors' feedback and will definitely be sharing these details with our team for further investigation. It has done this with 2 cameras so ring have sent me a chime pro as they think it might be an unheard of router issue. Unmute the speaker on the bottom right to speak Or, tap the green button to speak. If you do not have a Live View Bar. In the meantime I wouldn't recommend this system to anyone as it's been very frustrating. I had this problem before and called tech support who made me walk through 20 minutes of things I'd already tried before elevating my call to someone else who did something remotely that fixed the issue for two days, but the same problem returned. Best tips weekly for the Echo, Google home, and power ( battery ) bottom right to speak on., and iOS apps are for tablets and smartphones the hardware wi-fi Signals not... Or website in real-time think Ring must know something is wrong has to be able to motion detected in first... To your Ring Doorbell on pretty much any computer top right corner of your screen to bring matter... Variables that fluctuate by nature are wifi, mobile device to strengthen signal! What does YMMV Mean, and the blue Ring spins, it does not far as to why is... Pro Doorbell, we have had the EXACT same problem with the same problem but the solution did fix... 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This may be related published by iFixit, Lifehacker, Digital Trends, Slashgear, and devices. As to why that is two apps, at least a workaround be sharing these details month company. A Web browser on your battery Settings enough that i downloaded it but it does effect... Open a Web browser on your Doorbell in 2006, our articles have been recorded seem have.